FAQ's


What happens after I have ordered?

On receipt of your order we will email you to confirm all your order details within 24 hours of ordering. If you have selected to collect in store you will be contact by phone/email once your order is ready.

Which areas are covered by your delivery service?

Our home delivery option covers the UK mainland. You may also collect from a KC Sofas retail store. Click here for more details.

What's your returns policy?

Your cushions are hand made to your specific requirements. If there is any issue with your order our advice is to call us as soon as you can and we will do our best to help. If you placed your order online or in store please call 07851009982.

We will only accept returns of stocked products which are brand new still in original packaging, the buyer pays all delivery and return costs, buyer may return item by their own means. Items must be returned within 14 days of delivery, items returned outside of this time will not be considered for refund.

Customer needs to ensure that items are checked on delivery before signing for them. We regret that we cannot be held liable for damaged items which have been signed as checked by the customer. All of our luxury cushion collections are hand made to order. Made to order and bespoke products are not eligible to be returned. This does not affect your statutory rights.

If you need to return an item within 14 days of order please submit a returns request by email to our team at sales@cccushions.co.uk

Dimensions

However we may try to be as accurate as possible. All dimensions are approximate. Each cushion is hand made to order and sometimes a small size discrepancy may happen.

Digital Photography

We try to ensure our product imagery used online is as accurate as possible. Due to the nature of digital photography some colours may appear slightly different online (this can also depend on the device in which you using to browse our website) If you are in any doubt you may visit any KC Sofas store to view our cushion collections. Click here for more details.

What happens should I need to cancel my order?

We can cancel any order within 48 hours of it being placed with no issues. However, every cushion is made to order, to your requirements, just for you! Should you need to cancel outside of the 48 hour period orders which have been paid for in full will be subject to a 20% cancellation fee to recover our admin and production costs. 

Lead Times 

All lead times quoted within the product descriptions are approximate. We will always strive to deliver your new furniture within the times quoted. These times may be increased at busy periods (the run up to Christmas for example) Also external factors that are out of our control may affect lead times for example fabric availability etc. 

All of our products are made to order. If you have any queries you can contact one of our friendly team on 07851009982 or sales@cccushions.co.uk